SATISWORLD SA is a company that provides consulting and technological solutions to the financial professions. In particular, it ensures the continuous optimization of complaints management to benefit the profitability and productivity of financial institutions .
She positions the mechanism for managing customer complaints and complaints as a lever for continuous improvement of processes, “Ethics” commitments, quality of service and, ultimately, customer satisfaction.
SATISWORLD SA offers expertise that is carried out in 2 parts:
The establishment or review / adaptation of documented processes: process, flowchart, procedures for handling complaints and customer complaints. These documents are developed in a dynamic of optimization.
The deployment of computerized tools, namely 1 web application + 1 mobile application configured “tailor-made” for collecting feedback, handling complaints and reporting.
Its teams have over 15 years of experience in auditing, strategic planning, training, microfinance, banking, customer relationship management and quality management.
Global customer relationship management and specific data analysis and prediction tools (Data Science) complete the products and services provided.
Vision
Mission
VALUES
Privacy
Privacy is one of the cornerstones of information security. Our clients' clients provide their data on the platforms we deploy. We ensure that this data is only accessible to those to whom access is formally authorized. And we ourselves do not always have access to it; our procedures and systems are designed for this purpose.
Responsability
In-depth analysis and consideration of stakeholder relationships is a critical part of our strategy. We treat our environment as well as our external and internal clients responsibly, and believe that consumers of financial services deserve the best possible service anywhere in Africa. Helping financial institutions to serve them better is our responsibility.
Ethical
We believe that advancements in technology don't have to come at any cost. They must be at the service of people, and value people. We seek the perfect arbitration through codes of ethics and good practices in order to guarantee lasting trust. Our activities are conducted with respect for morals, integrity and the principles of law. Our activities are not limited to complying with laws and regulations. We are committed to ensuring that morals guide our activities and our choices.
Proactivity
We are the first initiators of our actions guided by the harmony that we want to ensure between clients and institutions of the financial sector. We anticipate the expectations of our own customers, and remain convinced that changes in the technological environment, the financial sector and the needs of consumers must be geared towards improving the lives and well-being of every individual. We are on the lookout for the latest developments and trends in the industry to provide our customers with solutions that will meet their future needs, before they even become obvious to them.
Motto
A complaint,
An opportunity.