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Welcome

SATISWORLD SA is the Pan-African specialist in electronic complaint management in the financial sector.
Satis puts complaint management at the service of the profitability of financial institutions.

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Financial Institution

We turn every complaint into an opportunity for improvement.

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Regulatory authorities

We allow you to guarantee a lasting relationship between players in the financial sector.

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Support organization

We allow you to guarantee the impact of your interventions.

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Consumers of financials services

We give you the voice.

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Our partners & clients

Our sectors of activity

Bank
1. Commercial Bank
2. Banking Holdings
3. Central Banks
4. Professionnal Associations ok Banks
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Our sectors of activity

Micro-finance
- Microfinance Institutions
- Decentralized Financial systems
- Mutuals
- Cooperatives
- Microfinance Groups
- Professionnal Affiliations
- Support Organizations
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Our sectors of activity

Insurance
- Insurance Companies
- Insurance Groups
- Insurance Companies Associations
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Who are we ?

SATISWORLD SA is a company that provides consulting and technological solutions to the financial professions.
In particular, it ensures the continuous optimization of complaint management for the benefit of the profitability and productivity of financial institutions

Our Solutions

Advice

We support you in setting up, reviewing or auditing your complaints and complaints management process, and we make it a lever for continuous improvement of your performance, your ethical commitment and your quality of service. We help you act on complaint collection channels, processing costs, deadlines and operational risks. We draw up the procedures document, [...]

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Our Solutions

SatisPro

SatisPro is a web application that allows electronic support for the complaints and claims handling process in a single Bank, Microfinance Institution or Insurance Company whose field of activity is limited to one country, with or without a network of agencies or branches. The application manages complaints and claims through the phases of registration, processing [...]

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Our Solutions

SatisMacro

SatisMacro is a web application that allows a Banking Group, a Group of the Insurance sector, a Central Bank or a large professional association, to harmonize, operationalize in detail, and supervise the management of complaints and claims in a vast network. national or international, while receiving aggregate reports. In each Institution that is a member [...]

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Our Solutions

SatisHub

SatisHub is a web application that allows the supervision of the complaints management mechanism at sectoral / national level by a Professional Association, Central Bank or other regulatory / supervisory authority. Regulators, Supervisors or Associations thus offer consumers of financial services the means to seek mediation in the event of mistreatment inflicted by a financial [...]

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Our Solutions

SatisMobile

SatisMobile is a universal mobile application that can be downloaded free of charge which allows consumers of financial services to express their complaints, denunciations, suggestions or testimonies directly from their smartphone, or from tablets, terminals and docking stations installed in the branches of institutions. It replaces traditional suggestion boxes by offering better options and eliminating [...]

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